Shipping Policy

At Ancient Courtyard, orders are processed and fulfilled through trusted fulfillment partners that specialize in packaging and shipping dietary supplements. This allows us to ensure products are prepared and delivered efficiently while maintaining product quality and safety.

Where We Ship

We currently ship within the United States only. We are not able to accept international orders at this time. If you are outside the U.S. and interested in our products, email us at contact@ancientcourtyard.co — we'd like to know where the demand is.

Free Shipping

Shipping is free on all orders within the United States. There are no minimum order requirements and no shipping charges added at checkout.

Order Processing

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Orders are typically processed and shipped within 1–5 business days after they are placed. Processing times may vary during holidays, periods of high demand, or due to unforeseen circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

If we become unable to ship your order within 30 days of purchase, we will notify you of the delay and provide you with the option to cancel your order for a full refund, as required by applicable law.

Changes and Cancellations

You may request to cancel or change your order before it ships. Email returns@ancientcourtyard.co with your order number as soon as possible. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or fulfillment.

Shipping Times

After an order has been shipped, delivery within the United States typically takes 3–7 business days, depending on your location and the shipping carrier. Delivery times may vary based on factors outside our control, including carrier delays, weather conditions, or peak shipping periods.

Shipping Carriers

Orders may be shipped using various carriers depending on the destination and fulfillment location. Common carriers include USPS, UPS, or other regional delivery services.

Tracking Your Order

Once your order ships, you will receive a tracking number via email, allowing you to monitor your shipment and estimated delivery date.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or has shipped.

Ancient Courtyard is not responsible for delivery issues resulting solely from inaccurate or incomplete shipping information provided by the customer, except as otherwise required by applicable law.

Lost or Delayed Packages

Delivery delays may occasionally occur due to carrier delays, weather conditions, peak shipping periods, or other circumstances outside our control.

If your package appears lost or significantly delayed, please contact us so we can review the tracking information and assist with the shipment.

If tracking shows that a package was delivered but you have not received it, please contact us and refer to our Return & Refund Policy for information regarding delivered-but-not-received orders.

Contact

For shipping inquiries, please contact us at contact@ancientcourtyard.co.