Return & Refund Policy

At Ancient Courtyard, we prioritize product safety and integrity. Because our products are ingestible, we maintain a limited return policy designed to protect both our customers and product quality.

Please read carefully — our policy differs by situation. Nothing in this policy limits any right you have under applicable state or federal law.

Change-of-Mind Returns

Because our products are ingestible and cannot be resold once they leave our fulfillment center, we do not accept returns or refunds for change-of-mind, personal preference, or "no longer wanted" reasons. We encourage you to review product descriptions and ingredient information carefully before ordering. If you have a question about a product before you buy, email us at contact@ancientcourtyard.co — we're glad to help.

Order Cancellations

You may request to cancel your order before it ships. Email returns@ancientcourtyard.co with your order number as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation may not be possible once an order has entered processing or fulfillment.

If we are unable to ship your order within 30 days of purchase, we will notify you and you may cancel for a full refund.

Wrong Item Received

If you receive an item different from what you ordered, contact us within 30 days of the delivery date shown by the carrier's tracking at returns@ancientcourtyard.co with your order number and a photo of the item you received.

Please do not open or break the safety seal on the incorrect item. In most cases we will not ask you to send it back — but if a return is required, we will email you a prepaid shipping label and instructions at no cost to you. Once your claim is approved, we will send the correct item or issue a full refund.

Damaged or Tampered Items

If your order arrives with a damaged product, a broken container, or a safety seal that has been torn or tampered with in transit, contact us within 30 days of the delivery date at returns@ancientcourtyard.co with your order number and clear photos of the item and its packaging.

You do not need to return a damaged item. Once your claim is reviewed and approved, we will send a replacement or issue a full refund. Please do not consume any product with a compromised seal.

Defective or Non-Conforming Products

If a product does not conform to its label — for example, incorrect contents, an expiration date that has already passed at the time of delivery, or a visible quality defect — contact us at returns@ancientcourtyard.co with your order number and photos. We will review the claim and provide a replacement or a full refund. Please stop using the product and keep it until your claim is resolved, as we may ask for photos of the label, lot number, and expiration date.

Packages Marked Delivered

Ancient Courtyard is not responsible for packages that the carrier marks as delivered to the address entered at checkout, including packages lost or stolen after that delivery.

If your tracking shows delivered but you have not received your order, please check around your property and with anyone who may have accepted it, then let us know at returns@ancientcourtyard.co. We will review the tracking information and, where a carrier claim is possible, file it on your behalf. If you suspect theft, contact your local authorities. We are glad to help you locate your order, but we cannot refund or replace items the carrier confirms were delivered to the correct address.

If your tracking does not show delivery and your order has not arrived, contact us — we will work with the carrier and make it right.

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address.

Refund Processing

Approved refunds are issued to the original payment method. Once approved, we submit the refund promptly; your financial institution may take 5–10 business days to post it. Refunds cover the product price paid.

How to Start a Claim

All claims begin by emailing returns@ancientcourtyard.co with your order number and any required photos. Please contact us within the applicable window described above. Claims submitted without the required information may take longer to resolve.

Ancient Courtyard reviews each claim individually and may request additional information to verify a claim.