Help & Questions

Below are answers to common questions about orders, shipping, returns, and our products.

If you can't find what you're looking for, email us at contact@ancientcourtyard.co.

Orders

How long does it take to process my order?

Orders are typically processed and shipped within 1–5 business days. Business days are Monday through Friday, excluding federal holidays. Once your order ships, you'll receive a confirmation email with tracking information.

Processing times may vary during holidays, periods of high demand, or unforeseen circumstances.

Can I cancel or change my order?

You may request to cancel or change your order before it ships. Email returns@ancientcourtyard.co with your order number as soon as possible. We'll make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or fulfillment.

I entered the wrong shipping address. What should I do?

Contact us at contact@ancientcourtyard.co as soon as you notice. We'll make reasonable efforts to update the address before fulfillment, but we can't guarantee changes once an order has entered processing or shipped.

Ancient Courtyard is not responsible for delivery issues resulting solely from inaccurate or incomplete shipping information provided by the customer, except as otherwise required by applicable law.

Shipping

Do you ship internationally?

Not at this time. We currently ship within the United States only. If you're outside the U.S. and interested in our products, email us at contact@ancientcourtyard.co — we'd like to know where the demand is.

How much is shipping?

Shipping is free on all orders within the United States. There are no minimums and no shipping charges added at checkout.

How long does shipping take?

Most orders arrive within 3–7 business days after shipment, depending on your location and carrier. Delivery times may vary due to carrier delays, weather, or peak shipping periods.

How can I track my order?

You'll receive an email with your tracking number once your order ships.

My tracking says delivered but I don't have my package.

Check around your property and with anyone who may have accepted it, then let us know at contact@ancientcourtyard.co. We'll review the tracking information and, where a carrier claim is possible, file it on your behalf. Please see our Return & Refund Policy for how we handle delivered-but-not-received orders.

Returns & Refunds

Can I return my order?

Because our products are ingestible and cannot be resold, we do not accept returns or refunds for change-of-mind, personal preference, or "no longer wanted" reasons.

We do make things right if something is wrong with your order — see below, and read our full Return & Refund Policy for details.

What if my order arrives damaged or I receive the wrong item?

Contact us at returns@ancientcourtyard.co within 30 days of the delivery date with your order number and photos of the item and packaging.

For damaged items, you don't need to send anything back. For a wrong item, please don't open the safety seal — in most cases we won't ask you to return it, but if we do, we'll cover the shipping.

What if the product doesn't match its label?

If a product arrives with incorrect contents, an expired date, or a visible quality defect, email returns@ancientcourtyard.co with your order number and photos. Stop using the product and keep it until the claim is resolved.

How long do refunds take?

Once approved, we submit the refund promptly. Your bank may take 5–10 business days to post it.

Products

Are your products third-party tested?

Yes. Every supplement we sell is third-party tested. Our supplements are produced in facilities independently certified to applicable Good Manufacturing Practice standards for dietary supplements.

Where are your products manufactured?

Our supplements are manufactured in the United States through our manufacturing partners, using globally sourced ingredients where applicable.

Are your products intended to diagnose, treat, cure, or prevent disease?

No.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before beginning any dietary supplement.

How should I take your supplements?

Follow the directions on the product label. Don't exceed the recommended serving size. If you have questions about whether a supplement is appropriate for you, consult a healthcare professional.

Who are your products for?

Our supplements are intended for adults 18 and over unless the product label states otherwise.

Do you provide Proposition 65 warnings?

Where a Proposition 65 warning is required for a product sold to California consumers, we provide it in accordance with California requirements. You can read more on our California Proposition 65 page.